Covid-19 Shipping Notice
Due to the nature of current events regarding COVID-19, civil unrest, and other shipping-related issues some rush delivery services may not be guaranteed to arrive in the timeframe quoted by VNPost. Over 90% of our expedited orders are arriving on time!
Expedited shipping charges will be non-refundable regardless of the delivery date.
We use international & Vietnam courier service for fast and safe delivery of your order. Your order will be shipped within 2 business days after receiving cleared payment.
You may choose to have your order shipped to an alternate address by selecting this option in the delivery information section at checkout. By choosing an alternative address, all pending orders will be delivered to this new address.
Shipping time is usually 10 to 30 business days upon being shipped from our workshop. Please allow up to 2 additional days for rural zip codes. Where we are required to send something by Seamail, it can take up to 60 days to arrive.
If you do not receive your order within three working days from the delivery date promised by the Reaching Out seller, please contact Customer Services on +84 235 3910168 or email us at [email protected].
To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to choose shipping location and delivery method (by clicking Change button). Shipping – handling costs and timeline will be calculated for your review. Combining your order and checking out all at once will help you save on shipping.
Our shipping cost is automatically covered shipping insurance against loss or damage in transit.
Depending on the carrier we send your order with, the dispatch e-mail we send you may include a unique parcel code and a link which you can use to track the progress of your parcel.
For any other concerns, please visit our Customer Service (FAQ) page or feel free to contact our Customer Service.